Last updated: January 2026
We collect information you provide when creating an account, placing orders, or contacting us. This includes your name, email address, phone number, delivery address, and payment information. We also collect usage data such as pages visited and products viewed.
We use your information to process and deliver your orders, send order confirmations and delivery updates, improve our platform and services, send promotional offers (only if you opt in), and respond to your inquiries and support requests.
We do not sell your personal information to third parties. We may share your information with delivery partners to fulfill your orders, payment processors to handle transactions, and law enforcement when required by law.
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your password is encrypted and never stored in plain text.
We use cookies to improve your browsing experience, keep you logged in, and remember your cart items. You can disable cookies in your browser settings, though some features may not work correctly without them.
If you are a seller on our platform, we collect additional business information including your business name, product listings, and transaction history. This information is used to operate your seller account and process payments.
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.
You have the right to access, correct, or delete your personal information at any time. To exercise these rights, contact us at info@starluxroyalone.co.ke or via WhatsApp at +254 742 200177.
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our platform constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, contact us at info@starluxroyalone.co.ke or WhatsApp +254 742 200177.